FAQ

Frequently Asked Questions

Welcome to the Raneumerd FAQ Center.

Below you'll find helpful information about ordering, payment, shipping, delivery, order changes, and after-sales support.

If your question isn't answered here, please reach out to our customer service team at support@raneumerd.com. For questions about an existing purchase, including your order number and checkout email address will help us assist you faster.

Orders & Payments

How can I use a promo or discount code?

Discount codes can be entered during checkout before your payment is completed.

To apply one:

  1. Choose the product you would like to purchase and select Add to Cart.

  2. Continue from your cart to the checkout page.

  3. If you are shopping on a mobile device, tap Show Order Summary to locate the promotional code field.

  4. On desktop, the discount field normally appears in the order summary section on the right side of checkout.

  5. Enter your code and select Apply.

  6. Confirm that the discount has been reflected in your order total before submitting payment.

You can then complete checkout with any available payment method.

Which payment options are available?

We accept a range of commonly used and secure payment methods. Depending on availability at checkout, these may include:

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Major credit cards

  • Major debit cards

  • Apple Pay

  • Google Pay

The payment methods currently available for your order will be displayed during checkout.

What does shipping cost?

Our standard international shipping charge is generally USD $5.99.

The actual rate may differ depending on the destination, shipping method, or promotional offer available at the time of purchase.

You will always be able to review the final shipping charge at checkout before completing your order.

Shipping & Delivery

Does Raneumerd deliver internationally?

Yes. Raneumerd offers worldwide shipping to supported destinations.

We may work with multiple fulfillment locations. When possible, orders may be dispatched from an available warehouse that can efficiently serve your delivery destination.

When should I expect my package?

Following processing and dispatch, most orders are expected to arrive within approximately 10–20 business days.

Delivery times are estimates and may occasionally be affected by circumstances such as:

  • Carrier delays

  • Customs processing

  • Local delivery conditions

  • Public holidays

  • Severe weather

  • High-volume shopping periods

Where can I find my tracking information?

Once your package has been dispatched, a shipping confirmation email will normally be sent to the email address associated with your order.

This email will include your tracking number when tracking is available.

You may enter the tracking number on a shipment-tracking service such as 17TRACK or on the relevant carrier's website.

My tracking number isn't showing any movement. Is something wrong?

Not necessarily.

After a shipment is created, it may take approximately 24–48 hours before the carrier's system displays the first tracking update.

Tracking can also temporarily remain unchanged while a parcel is:

  • Traveling between sorting centers

  • Being transferred between carriers

  • Awaiting customs processing

  • Moving through an international transportation network

If there has been no update for an unusually long period, you may contact our support team for assistance.

Why were only some of my items delivered?

Orders containing several products may sometimes be divided into multiple shipments.

This can happen when products are stored in different fulfillment facilities or when separate shipping allows part of your order to reach you sooner.

When an order is split, each parcel may have a different tracking number and delivery date.

Updating or Canceling an Order

I entered the wrong shipping information. Can it be corrected?

If you need to change your recipient name, address, or telephone number, contact us as soon as possible at:

support@raneumerd.com

Please use the email subject:

Urgent: Address Change

Include:

  • Your order number

  • The email address used for your order

  • The corrected recipient name

  • Complete updated shipping address

  • Updated phone number, if applicable

We will make reasonable efforts to update the information before fulfillment begins.

Once an order has already been processed or shipped, we cannot guarantee that the delivery information can still be changed.

Can I change the size, color, quantity, or other product details after ordering?

A change may be possible if your order has not yet entered the fulfillment process.

Please email:

support@raneumerd.com

Use the subject:

Urgent: Order Change

Your message should include:

  • Order number

  • Order email

  • Product currently ordered

  • Exact change you are requesting

Because orders can move into processing quickly, please contact us as soon as you notice an error.

Is it possible to cancel an order?

Orders that have not yet been shipped may be eligible for cancellation.

Please contact our customer service team promptly if you would like to request a cancellation.

A small processing charge may apply to an approved cancellation.

Once a package has already been dispatched, the order can no longer be canceled.

After Your Order Arrives

My product was damaged during delivery. What should I do?

If your item arrives damaged, please contact us as soon as possible so our team can review the issue.

Send an email to:

support@raneumerd.com

Please provide:

  • Your order number

  • The email address used during checkout

  • Clear photographs or video of the damaged product

  • A readable photo of the shipping label

Providing complete evidence will help us evaluate your request more efficiently.

What should I do if there is a defect or quality problem?

If you believe your item has a manufacturing defect or another quality-related problem, please contact our support team.

Include:

  • Order number

  • Order email

  • Description of the problem

  • Clear photographs or video showing the issue

Our team will review the information and provide further assistance based on the circumstances.

I received the wrong product. What happens next?

If the product delivered to you does not match what you ordered, email support@raneumerd.com.

Please include your order details along with clear photos of the item you received.

This allows us to verify the issue and determine an appropriate solution.

Something is missing from my package. What should I do?

Before contacting us, please check whether your order was divided into multiple shipments.

If all expected parcels have arrived and an item is still missing, contact us with:

  • Your order number

  • Checkout email

  • Name of the missing item

  • Photos of the products and package you received, when helpful

Our customer service team will review your order information and assist you.

Emails & Order Notifications

I never received my order confirmation. What should I check?

Start by checking your spam, junk, or promotions folder, as automated order emails may occasionally be filtered there.

Also confirm that the email address entered during checkout was correct.

If you still cannot locate the confirmation, email us at:

support@raneumerd.com

Provide the email address you used to place the order so our team can help locate your purchase.

When will my tracking number be sent?

Tracking details are normally provided approximately 1–2 business days after the order has been processed, when available.

If more time has passed and you still have not received a shipping email, check your spam or junk folder first.

You may also contact our customer support team for assistance.